Refund & Returns Policy

Effective Date: October 30, 2024

Welcome to daynightsunglasses.com. We are committed to providing high-quality products and ensuring customer satisfaction. This policy outlines the terms, conditions, and process for product returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Period: Products must be returned within 30 days of receiving your order.
  • Condition: Items must be unworn, unused, and in their original packaging with all accessories and tags intact.
  • Non-Returnable Items: Gift cards, final sale items, and products damaged due to misuse or improper care are not eligible for return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at sales@daynightsunglasses.com with your order number, item(s) to be returned, and reason for return.
  2. Receive a Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on where to send your item.
  3. Pack the Item: Ensure the product is securely packaged to prevent damage during transit. Include the RAN in the return package.
  4. Ship the Package: Use a tracked shipping service to return the item to:
    DayNight Sunglasses
    13 McLennan Street,Woody Point QLD 4019, Australia

3. Return Shipping Costs

  • Customer Responsibility: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or the wrong item was sent.
  • Defective or Incorrect Items: For defective products or incorrect orders, we will reimburse you for the return shipping cost upon receipt and inspection of the product.

4. Refund Process

Once we receive and inspect the returned item, the refund process will begin.

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow 5-10 business days after we receive the item for the refund to reflect in your account.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a product defect or error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery.

  • Documentation: Provide photos of the defect/damage and your order number.
  • Resolution: We will offer a replacement or full refund, including shipping costs, upon confirmation of the defect.

7. Order Cancellations and Changes

  • Cancellation: Orders can be canceled only if the product has not yet been shipped.
  • Changes: If you need to modify your order, contact us immediately at sales@daynightsunglasses.com. We cannot guarantee changes after an order is placed but will do our best to assist.

8. Customer Support

For any questions or concerns about your return or refund, contact our support team:

9. Our Commitment to Customer Satisfaction

At DayNight Sunglasses, we aim to provide a smooth and fair return process. If you are not satisfied with your purchase, please reach out to us, and we will work to resolve the issue promptly.